FAQ

  1. What materials are used in your handcrafted jewelry?
    • We use a variety of high-quality hypoallergic materials including brass, sterling silver, fresh water pearls and natural stones sourced from reliable sources.
  2. What are the shipping charges?
    • We offer free shipping for all orders above or equal to 699/ Rs. For orders less than 699, shipping charges are 50 Rs.
  3. How do I care for my handcrafted jewelry?
    • We recommend storing your jewelry in a dry place away from direct sunlight and moisture. Clean gently with a soft dry cloth.
    • Avoid exposure to water, deodorants, perfumes, soaps and chemical based products.
    • Avoid storing several pieces together which can rub together.
  4. Do you offer gift wrapping or special packaging?
    • Yes, we offer complimentary gift wrapping upon request. Just let us know during checkout!
  5. What is your shipping policy?
    • We strive to process and ship orders within 1-5 business days. Shipping times may vary depending on your location. We offer both standard and expedited shipping options.
  6. What if my jewelry arrives damaged or I am not satisfied with my purchase?
    • We want you to be completely satisfied with your purchase. Please contact us within 2 days of receipt if you have any issues with your order, and we will work with you to resolve the problem.
  7. Do you accept wholesale orders or custom designs?
    • Yes, we do accept wholesale inquiries and may be able to accommodate custom designs depending on the request. Please contact us directly to discuss further.
  8. Are your jewelry pieces handmade?
    • Absolutely! All of our jewelry is handmade with care by skilled artisans. Each piece is unique and crafted with attention to detail.
  9. Can I return or exchange my jewelry?
    • We accept returns and exchanges within 2 days of receiving the order . Please review our full return policy for details on eligibility and instructions.
  10. How can I contact customer service if I have more questions?
    • You can reach our customer service team via email at ojsi.creations@gmail.com or through the contact form on our website. We are here to help!