Jewellery FAQs

1. What is Ojsi jewellery made of?

Ojsi jewellery is primarily made from 18K Gold Plated high-quality brass, freshwater pearls and natural stones. Our pieces are designed and crafted with attention to quality, comfort and detail.

2. Is Ojsi jewellery handmade?

Yes. Ojsi jewellery is handcrafted by skilled Indian artisans. Each piece is made with attention to detail, giving it the character of handmade jewellery.

3. What type of jewellery does Ojsi make?

Ojsi creates modern Indian jewellery including earrings, necklaces, rings, bracelets and handcuffs. Our designs combine contemporary styling with Indian craftsmanship and natural materials.

4. Does Ojsi offer free shipping?

Yes. Ojsi offers free shipping on all orders within India.

5. How long does Ojsi take to ship an order?

Orders are generally processed and dispatched within 1–2 business days. Delivery time after dispatch depends on the destination and courier service selected.

6. How should I care for Ojsi jewellery?

To keep your jewellery looking its best:

• Store it in a dry place away from direct sunlight and moisture.
• Keep it away from water, perfumes, deodorants, soaps and other chemicals.
• Gently clean it with a soft, dry cloth.
• Avoid storing multiple pieces together, as they may rub against each other.

Proper jewellery care can help preserve the finish and appearance of your pieces.

7. Can I wear Ojsi jewellery every day?

Many Ojsi designs are suitable for everyday styling, but we recommend keeping jewellery away from water, sweat, perfumes, deodorants and chemicals to help maintain its finish.

For longer-lasting wear, put your jewellery on after applying perfumes and skincare products and remove it before bathing, swimming or exercising.

8. Does Ojsi offer gift wrapping?

Yes. Complimentary gift wrapping is available on request. You can let us know your gift-wrapping requirement during checkout or contact our team.

9. What if my Ojsi jewellery arrives damaged?

If your order arrives damaged, please contact us within 3 days of receiving your order with details and photographs of the issue. Our team will review it and help resolve the problem according to our return and exchange policy.

10. Can I return or exchange Ojsi jewellery?

Yes. Returns and exchanges are accepted within 3 days of delivery, subject to the conditions in our return and exchange policy.

Please review the complete Return & Exchange Policy before requesting a return or exchange.

11. Does Ojsi offer Cash on Delivery (COD)?

Yes. Ojsi offers Cash on Delivery on eligible orders in India. COD availability may vary depending on the delivery location and order.

12. How can I contact Ojsi customer care?

You can contact Ojsi customer care at care@theojsi.com or through the contact form on our website. We're happy to help with questions about products, orders, shipping and returns.

13. Is Ojsi jewellery real gold?

Ojsi jewellery is not solid gold. Our jewellery is made primarily from brass and finished with gold plating. Selected designs also feature freshwater pearls and natural stones.

14. Is Ojsi jewellery skin-friendly?

Ojsi jewellery is designed with comfort in mind. Individual skin sensitivities can vary, so we recommend following our jewellery-care instructions and avoiding prolonged exposure to moisture, perfumes and chemicals.

15. Where is Ojsi jewellery made?

Ojsi jewellery is made in India by skilled artisans. Our designs combine modern styling with Indian craftsmanship and carefully selected materials.

16. Does gold-plated brass jewellery tarnish?

Gold-plated brass jewellery can gradually lose some of its finish with regular exposure to water, sweat, perfumes, chemicals and friction. Proper care and storage can help maintain the plating and appearance for longer.

For best results, remove your jewellery before bathing, swimming or exercising and store it in a dry place.